What can you tell me about your store?
Our goal is to offer our customers the highest quality products at the lowest prices. Our highly trained Sales & Customer Service Representatives are always friendly and are available to help you find the items that suit your specific needs.
We strive to provide you with a superb experience that will make us your one stop retailer for all your home decor needs.
Will I be charged for shipping?
We offer free standard ground shipping to Canada on orders of $75 or greater. Orders of $74.99 or less are charged $9.99. For expedited shipping or other special requests please contact us and we will do our utmost to assist you.
All other destinations:
As shipping charges to other destinations can vary greatly, our shipping process is as follows: After you place an order you will be contacted by our customer service department, and we will let you know what the shipping costs will be. Your order will NOT be finalized until you approve the shipping charges. Please note that shipping to other destinations may take 5 - 7 days longer than normal shipments.
Do you ship to P.O. Boxes?
Depending on the items you order we may be able to ship to a P.O. Box. If you prefer to ship to a P.O. Box, feel free to give us a call prior to placing your order at 888-279-2672, and we will be glad to discuss shipping options with you.
How do I edit the Billing or Shipping information on my account or on an order I already placed?
To update your account information, log in to your account and click on the Update Your Account link.
Please note that this will not change the shipping address on an existing order. If you currently have an order with us that did not yet ship and you would like it to ship to a different address than the one on your account when you placed the order, please call us at 888-279-2672.
I forgot my password. How do I access my account?
Click the Forgot Password link on the Log in page, and follow the directions to reset your password.
What types of payment do you accept?
We accept the following payment methods when using our online ordering system:
- American Express
- Pay Pal
We also accept personal checks, certified checks and money orders. Please call 888-279-2672 for details.
Can I cancel an order after it is submitted?
As long as your order has not yet entered the shipping process, you can cancel your order. To prevent an order from shipping, it is vital that you call us at 888-279-2672 or email us cs@CanadaDecor.ca as soon as possible.
Once an order has entered the shipping process, we may not be able to accept a cancellation and/or your order may be considered a return.
How do I check the current status of my order?
If you created an account when placing your order, or placed it using an existing account, log in to your account and click on Order History.
If you placed your order as a guest and did not create an account, use the Find My Order tool to track your order.
I checked out as a guest and do not remember my order number. Can I still track my order?
For security purposes, the Find My Order tool requires you to enter your order number. If you do not have your order number available, please call Customer Service at 888-279-2672 and we will be glad to help you out.
What should I do if my order arrives damaged?
If the damage is found while the shipping carrier is on site, please DO NOT accept the package and refuse delivery. Please contact us to arrange a re-shipment.
If the damage is found after the package has been delivered, please DO NOT install the item. Please contact us and provide photos so we can process a replacement.
Unfortunately, as freight carriers only allow a limited time to file freight claims, damages reported after 30 days will not be honored. Additionally, once a defective item is installed, we may not be able to provide a replacement.
What should I do if my package shows delivered, but I did not receive the item?
If your tracking number shows that your package has been delivered, and you did not receive your item, please contact us immediately. As most carriers have a very limited amount of time to schedule a claim, we may not be able to honor requests after 7 days.
How do I return an item?
For detailed information on returning your order, please refer to our return policy. If you were inadvertently shipped a product different than the one you ordered please contact us within 48 hours of receiving the product. We will provide a Return Authorization Number, arrange for the return shipment and have the correct product shipped free of charge.
Ordering online is not my thing. Is there any other way for me to place an order?
Sure! While we protect all information you provide us with policies and technologies that exceed industry standards, we understand that online orders may not be the best fit for everyone. Feel free to give us a call at 888-279-2672 and one of our Customer Specialists will be glad to help you.
Is it safe to send my Credit Card number through your site?
Our site uses an SSL (Secure Sockets Layer) Connection. SSL works by using a private key to encrypt data that's transferred over the SSL connection. This Web site secures your private information using an SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
Will the information I provide you be kept private?
When you place orders or access your account information, our secure server software (SSL) encrypts all information you input before it is sent to us. The data we collect from you is protected against unauthorized access. We have very strict policies and procedures designed to protect the privacy of our customers. We will never share or sell your personal information with any external organization, unless you provide prior consent. Any personal information you wish to provide is also protected internally.
The item I would like to purchase is showing "ADD-ON PRODUCT". What does that mean?
Several items on our site may be labeled as "add-on products". These products cannot be purchased on their own and need to be purchased along with another item from the same brand. I.E. You are purchasing an Emerson ceiling fan, and would like to purchase a matching downrod.