If you need to return a product, our Customer Service professionals are ready to assist you. Please contact us via email at cs@CanadaDecor.com or by phone at 888-279-2672 to obtain return authorization. Returns without a valid return authorization will be refused and no credit will be issued. For return shipping/restocking fee information please see below.
All returned merchandise requests must be initiated within 30 days upon receipt of the item. All products must be in their original manufacturer packaging, in new condition, and must have all original labels/tags attached to it. Items that have been installed, used, worn, or modified in any way cannot be returned. Return requests beyond 30 days of receipt will not be honored.
Any shipping fees (including, but not limited to, standard shipping fees, expedited shipping fees) are non-refundable. Please note, that as we offer free shipping on all orders above $100, if your return lowers the original order price to below $100, the standard $9.95 shipping fee will be applied to your original order when your credit is issued.
It may take up to 2 - 5 business days from the time you contact us requesting to return an item, until you receive your return authorization number.
Once you receive authorization to return, you may return the product at your expense within 30 days of receipt. Returns received beyond 30 days of authorization will be refused and no credit will be issued.
Non-Returnable & Custom Made Product
We sell products from some manufacturers that are custom made or built-to-order. These items are non-returnable and cannot be cancelled once the order has been placed.
Return Shipping
In most cases you are responsible for all return shipping fees. If you received a damaged or defective item, or if the received item is different than as represented on our website, we will cover return shipping.
Any damage incurred while shipping a returned item is your responsibility. Please check with your carrier regarding any shipping insurance they may offer.
It is your responsibility to provide us with the tracking number of your return shipment. Failure to do so may delay or prevent any credit from being issued.
Restocking Fee
Returned merchandise is subject to a 15% restocking fee. This does not include damaged or defective items, or an item that was misrepresented on our website.
Credit
Credit will be issued for the original amount paid on the merchandise returned, excluding any shipping and/or restocking fees.
Please allow up to 10 to 14 business days from the date we receive your package,for your credit to be issued.
If a credit card refund is issued, allow an additional 2 to 4 business days for the credit to post to your credit card account and 1 to 2 billing cycles for the transaction to reflect on your billing statement since each bank's processing time varies.